On this page of the website, the term ‘theagelessclinic.com’ or ‘us’ or ‘we’ refers to the owner of the website, theagelessclinic.com, and entities within the Ageless company. The term ‘you’ refers to the user or viewer of our website, or the client as the context requires.
1. USE OF THE PLATFORM
2. PRIVACY PRACTICES
3. YOUR ACCOUNT
4. PRODUCT & SERVICES INFORMATION
theagelessclinic.com attempts to be as accurate as possible in the description of the product on the Platform. However, theagelessclinic.com does not warrant that the product description, colour, information or other content of the Platform is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product. theagelessclinic.com reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted ) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.
5. PRODUCT USE & SERVICES
The products and services available on the Platform, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons. In case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, please note that theagelessclinic.com is in no manner responsible for any manufactural side-effects or service provider and manufacturer or service provider of the product or service shall be solely responsible for such side effects and consumer complaints. You should carefully read the individual terms and conditions in relation to the products and beauty services and consult a specialist before the use of the same.
6. RECOMMENDATION OF THE PRODUCT & SERVICES
Any recommendation made to you in the Site during the course of your use of the Site is purely for informational purposes and for your convenience and does not amount to endorsement of the product or services by theagelessclinic.com or any of its associates in any manner.
7. PRICING INFORMATION
theagelessclinic.com strives to provide accurate product and pricing information, however errors may occur. theagelessclinic.com cannot confirm the price of the product until you make the order. Without limiting the generality of Clause 8 (Cancellations, Refunds and Returns) below, if a product / service is listed at an incorrect price or with incorrect information due to any technical error, theagelessclinic.com shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, theagelessclinic.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and theagelessclinic.com will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that theagelessclinic.com accepts your order the same shall be debited to your credit card/ debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to theagelessclinic.com’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account. Prices and availability of the products and services provided or offerred on the site are subject to change without prior notice and at the sole discretion of theagelessclinic.com. theagelessclinic.com may revise and cease to make available any product/ services at anytime. In the event, theagelessclinic.com is unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. theagelessclinic.com shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery.
8. CANCELLATIONS, REFUNDS AND RETURNS
Please refer to our Cancellation, Refunds and Returns Policy provided on our Site.
9. MODE OF PAYMENT
Payments for the products available on the Site may be made in the following ways:
- Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
- Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
- Cash On Delivery option is not available for orders outside India.
10. SHIPPING AND DELIVERY
Please refer to our Shipping and Delivery Policy provided on our Site, as amended from time to time.
11. CHAT FUNCTIONALITY
The Chat Functionality has been provided to help you with any and all Site related queries. Any use of this service shall be subject to the following conditions:
- theagelessclinic.com may suspend the chat service at any time without notice.
- theagelessclinic.com or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
- Communication through chat may be stored by theagelessclinic.com for future reference, and the user of such service will not have the right to access such information at any future date.
- While 'chatting' you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
- The chat room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.
- You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.
12. USER CONTENT
The information, photo, image, chat communication, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made available to us ("User Content "), are entirely your responsibility and we will not be held responsible, in any manner whatsoever, in connection to the User Content. You agree to not encourage or assist or engage others as well as yourself in transmitting, hosting, displaying, uploading, modifying, publishing transmitting, updating or sharing any information that
- belongs to another person and to which the user does not have any right to;
- is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propoganda or otherwise unlawful in any manner whatever;
- harm minors in any way;
- infringes any patent, trademark, copyright or other proprietary rights;
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- impersonate another person;
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
theagelessclinic.com shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. theagelessclinic.com does not endorse or control the User Content transmitted or posted on the Site by you and therefore, accuracy, integrity or quality of User Content is not guaranteed by theagelessclinic.com. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will theagelessclinic.com be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against theagelessclinic.com for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content. You hereby acknowledge that theagelessclinic.com has the right (but not the obligation) in its sole discretion to refuse to post or remove any User Content and further reserves the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, theagelessclinic.com has the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and further reserves the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others. If you wish to delete your User Content on our Site or in connection with our mobile applications, please contact us by email at email@example.com and request you to include the following personal information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our Site and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 30 business days to process your deletion request.
13. INTELLECTUAL PROPERTY RIGHTS
The "theagelessclinic.com”, name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as "Marks") of theagelessclinic.com. All other Marks provided on the Site are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of theagelessclinic.com or others, are the intellectual property of their respective owners, and theagelessclinic.com shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks. theagelessclinic.com and its suppliers and licensors expressly and exclusively reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this Site, including its looks and feel. The compilation (meaning the collection, arrangement and assembly) of the content on the Site is the exclusive property of theagelessclinic.com and are protected by the Indian copyright laws and International treaties. Consequently, the materials on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents ") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. We also grant you a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. The Contents and software on this Site are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this Site is strictly prohibited. Unless theagelessclinic.com explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled or licensed by theagelessclinic.com, any of its affiliates or by third parties who have licensed their materials to theagelessclinic.com and are protected by Indian copyright laws and international treaties.
14. LIMITED LICENSE
15. REPRESENTATIONS AND WARRANTIES
16. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY
17. LINKS AND THIRD PARTY SITES
References on the Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you. This does not in any way constitute or imply theagelessclinic.com endorsement, sponsorship or recommendation of the third party, information, product or service or any association and relationship between theagelessclinic.com and those third parties. theagelessclinic.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. theagelessclinic.com do not assume any responsibility for examining or evaluating the offerings of the off-websites pages or any other websites linked from the Site. We shall not be responsible for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit via the Site.
20. GOVERNING LAW AND JURISDICTION
21. SITE SECURITY
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,
- accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
- attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
- attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;"
- sending unsolicited email, including promotions and/or advertising of products or services; or
- forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability
theagelessclinic.com is entitled to investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from theagelessclinic.com on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
22. Updated Terms & Conditions for Virtual Consultation
I understand that the virtual consultation on theagelessclinic.com is NOT to as construed by Medical Advice - theagelessclinic.com does not diagnose skin concerns via this consultation. It is a service to provide me with guidance on homecare related to cosmetic/cosmeceutical products not a medical prescription. This service is not meant to replace a visit to me Skin Care Doctor I hereby release and agree to hold theagelessclinic.com/Ageless harmless from, and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of theagelessclinic.com/Ageless, or that may otherwise arise in any way in connection with any services/products received from theagelessclinic.com/Ageless. I understand that the products sold on the website are not manufactured by theagelessclinic.com/Ageless. I understand that this release discharges theagelessclinic.com/Ageless from any liability or claim that I, my heirs, or any personal representatives may have against the Clinic with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from theagelessclinic.com /Ageless. This liability waiver and release extends to the theagelessclinic.com / The AgeLess Clinic together with all owners, doctors, partners, directors and employees.
I will not disparage theagelessclinic.com/Ageless in any manner. If I am not happy with a service/treatment/procedure/policy I will discuss this in confidence with the management/doctors of the Clinic and in no way will I post or discuss my grievance online, through whatsapp or any other media. I understand that disparaging theagelessclinic.com /Ageless will cause irreparable damage to the good brand name and I will be held liable and make good any and all value of loss for loss of goodwill. The Management will access the value of any loss in goodwill and I will not dispute that value. Any and all attempts at defamation, false claims, rumors and hearsay about our clinics will be referred to the Section 499 in The Indian Penal Code * (Criminal Provision of Defamation – Section 499 and 500 of IPC) All online comments, forwards and statements on social media platforms shall come further under the Cyber Defamation Act of the IPC (Sections 469, 502, 499 and 66A of the Information Act, 2000)
By using theagelessclinic.com I AFFIRM that all the above statements apply equally to the following minors under the age of 18 (either with me or with my consent)
23. ENTIRE AGREEMENT
You acknowledge and hereby agree to these Terms and Conditions and that it constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, affiliation, joint venture or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation. If you have any questions regarding these Terms and Conditions, please email us at firstname.lastname@example.org
25. CONTACT INFORMATION:
Customer Service DeskE-mail id: email@example.com
Phone: +91 2242476000
Contact Days: Monday to Saturday (10:00 a.m. to 7:00 p.m.)